About us

We understand your problems may be difficult to talk about so we pride ourselves on being approachable, engaging, flexible and passionate. Our practice offers therapy for adults of any age, young people and children, covering a wide range of mental health difficulties. We also offer supervision to other professionals, and a range of consultancy and training services for organisations. Please contact us with any question regarding your current needs.

Highly skilled:
Our practice is staffed by Clinical Psychologists and other Psychological Therapists each with over 10 years’ experience of working as qualified practitioners within the NHS. All our practitioners have completed a wide-range of training activities to develop their therapeutic skills. Where relevant, we are accredited practitioners with recognised national organisations (e.g., BABCP: British Association for Behavioural & Cognitive Psychotherapies – the lead organisation for regulating Cognitive Behaviour Therapy practice:www.babcp.com).

All our practitioners are registered with appropriate professional bodies
(e.g., HCPC: Health and Care Professions Council – www.hpc-uk.org
BPS: British Psychological Society – www.bps.org.uk.
These organisations stipulate clear guidelines on professional behaviour, data protection, confidentiality, safeguarding for vulnerable people and children, continuing professional development and the supervision of practitioners to ensure safe and effective practice. All our practitioners are also cleared by the Disclosure & Barring Service at regular intervals.

We apply the highest standards of professional and ethical behaviour to all our work. For example, should we feel that your needs are not best met by the services offered by this practice, we will advise you of this and suggest an alternative source of support.

We review our practice in line with national, research-based clinical guidelines (e.g., NICE: National Institute for Health and Care Excellence) in order to be able to offer the most effective therapies for specific mental health conditions.

Location of the practice:
The practice is based in Hagley village in north Worcestershire. Click here to see a map of our location. There is easy access to good transport links (train – Birmingham-Worcester line; motorway– M5/M42). Where necessary we will try our utmost to arrange a convenient alternative location to meet with you, e.g., at a local GP practice, as we unfortunately cannot currently provide disabled access at our premises.

Lead Therapist
Dr Heather Bennett
B.A. (Hons.), M.Sc., Ph.D., Clin.Psy.D., C. Psychol., A.F.B.Ps.S.
Chartered Clinical Psychologist
BABCP Accredited Cognitive-Behaviour Therapist
Registered Practitioner Psychologist (with the HCPC – Health & Care Professions Council)
EMDR Accredited EMDR Practitioner

Heather has over 12 years’ experience of working within the NHS and qualified with a Doctorate in Clinical Psychology from the University of Manchester in 2003. She works with adults, young people, children and their families and is a Recognised Provider for a number of healthcare insurance companies including BUPA, AXA-PPP, Aviva, Cigna, WPA and Vitality. Heather has a number of contracts currently with NHS Trusts to provide CBT supervision to some of their staff and, in addition, facilitates a Reflective Practice Group for Trainee Clinical Psychologists at the University of Birmingham where she holds the post of Honorary Tutor.

Previous employment within the NHS as a qualified Clinical Psychologist:

  • Birmingham Children’s Hospital NHS Foundation Trust – within Child & Adolescents’ Mental Health Service (CAMHS)
  • Birmingham & Solihull Mental Health NHS Foundation Trust – working in Community Mental Health Teams
  • University of Birmingham, Clinical Psychology Department – Clinical Tutor

Therapeutic interests: Heather’s main model of therapy is Cognitive Behavioural Therapy (CBT) including “third wave” therapies such as compassion-focussed therapy, mindfulness- and acceptance-based techniques. She has also completed Parts I-III (complete) training in Eye Movement Desensitisation and Reprocessing (EMDR) for adults and Part 1 training for using EMDR with children and adolescents. 

Heather sees clients at the Hagley office Tuesdays to Thursdays, including Tuesday and Thursday evenings and at other times by arrangement.

Other psychological therapists work on a sessional basis.

Associate therapists:


Dr Melanie Snape, Clin.Psy.D.

Consultant Clinical Psychologist
HCPC Registered
BABCP Accredited Cognitive Behaviour Psychotherapist

Mel started working in the NHS in 1992. She qualified as a Clinical Psychologist from the University of Birmingham in 1996 and afterwards worked in the NHS across services in Birmingham and Solihull. Originally having experience working with older people, Mel then went on to focus on psychology services for adults of working age in Community Mental Health Teams. She became a Consultant Clinical Psychologist in 2007 and took a lead in developing initiatives for the provision of Psychology services in the inner city. This role provided her with a wealth of clinical experience with a large range of clinical presentations including Depression, Anxiety disorders, Eating Disorders, Psychosis and Personality disorders. Mel has a long held interest in Post-Traumatic Stress Disorder which is her clinical specialism and the area she has researched and provided specialist supervision and training for. Mel has been a qualified EMDR practitioner since 2009.

Mel gained a post-graduate diploma in Cognitive Therapy from Oxford University in 2001 and since then has provided teaching and supervision to trainee Clinical Psychologists and CBT practitioners on courses at The University of Birmingham. She now works as a Lecturer at the University of Birmingham having been involved in the CBT programme since it first started in Birmingham. She is an accredited Behavioural and Cognitive Psychotherapist with the BABCP.

Mel sees clients at the Hagley office on Fridays, and at other times by arrangement.

Dr Sue Lane

Dr Sue Lane

Chartered Clinical Psychologist
B.Sc. (Hons), Clin Psy.D., C. Psychol., A.F.B.Ps.S.
HCPC registered
BABCP Accredited Cognitive Behaviour Psychotherapist
EMDR trained

Sue has over 20 years’ experience working as a Clinical Psychologist in the NHS, qualifying from the University of Leicester in 1997 with a Doctorate in Clinical Psychology. Since completing her training, she has worked in a variety of services including neuropsychiatry, acute care and community adult mental health services.

She currently leads a team of NHS Psychologists in an adult community mental health service situated in South Birmingham and works with a wide range of clinical presentations. She is passionate about delivering and maintaining a high-quality service that offers the best outcomes for her clients.

Sue is also involved with the University of Birmingham Clinical Psychology training course where she regularly supervises trainees. She has completed her EMDR training and is currently studying on the MSc course in EMDR at Worcester University. She is an accredited Behavioural and Cognitive Psychotherapist with the BABCP.

Sue sees adult clients (18 years+) at the Hagley office on Monday afternoons/evenings.

Dr Kieman

Dr Michelle Kiernan

Clinical Psychologist

HCPC Registered
BABCP Accredited Cognitive Behaviour Psychotherapist 

Michelle is a Clinical Psychologist with over 16 years’ experience working in child and adolescent mental health services (CAMHS) in Birmingham. She currently works part time for the NHS at Forward Thinking Birmingham (formerly known as Birmingham Children’s Hospital NHS Foundation Trust CAMHS).

Michelle sticks with evidence-based practice, but also likes to be creative and flexible in her work with children and their families. She believes it is important to listen carefully to your concerns, develop a shared understanding of the difficulties and work together with you to make changes. Michelle can work with children individually, with parents on their own or with the whole family together, depending on what is needed. She is currently available on Thursday and Friday during the school day and use rooms in the Kings Heath area to meet with families.

For children and young people:
As a psychologist, Michelle can help with a variety of emotional and behavioural problems that children and young people experience. She can help with worry, panic and anxiety issues, low mood, depression, PTSD and OCD. She usually uses Cognitive Behaviour Therapy to help with these types of problems as this is well-supported by the research evidence. CBT is a type of talking therapy which focusses on the connections between what we think, feel and do. She uses CBT with the young person and their family to understand their difficulties and work towards achieving their goals.

Michelle can also help with stress, anger and emotional distress. She uses relaxation and anger management techniques to help young people develop ways to understand and regulate their emotions and better manage stressful situations.

For parents:
Michelle is trained in ‘Triple P’, the positive parenting programme which is designed for every parent looking for guidance and support in their role. She can help you understand your children’s behaviour, teach them new behaviour, use effective discipline and take care of yourself as a parent.

For Autism Spectrum Condition:
Michelle is trained in the Diagnostic Interview for Social and Communication Disorders (DISCO). This is an assessment tool which can be used to consider whether ASC is part of a young person’s difficulties. She can use the knowledge from this training as well as her experience working in CAMHS to help her assess and understand when neurodevelopmental disorders like ASC are impacting on a child.